TRACK YOUR ORDER
- Check your text messages and email (spam too) for a tracking link
- Found it? Great, now use it
- Couldn’t find it? Has it been 4-5 days?
- If yes then don’t hesitate to send the people@klomsy.me an email with your order ID or contact us on Whatsapp or Instagram for a quicker reply 😛
- If it hasn’t been 4-5 days then please hesitate before contacting us.
If you’re facing any other issues with delivery then please feel free to contact us right away!
DISPATCH & DELIVERY
Klomsy works on to dispatch all the orders placed within 2-3 working days. The day in which order is placed is counted when it’s placed before 12 noon. We made a very efficient production line over time to handle the process effectively in case of sudden surge of orders.
The day in which order is placed is counted when it’s placed before 12 noon. We made a very efficient production line over time to handle the process effectively in case of sudden surge of orders.
We transfer an order to “NO DATA” status when there is no sufficient data to process an order. You will get email for the same. You should act on that immediately for timely processing of orders.
Any claim on dispatched items has to be made within 30 days of the delivered date. No claims whatsoever will not be accepted beyond this time.
We work with third party courier companies like FedEx, Delhivery, Bluedart, ECom Express and Software Solutions like Shiprocket etc for our logistics operations. For any delay/error in shipment delivery, we have an automatic escalation system which can be escalated by you from your email. You can contact our support team as well and we will escalate it for you to get it delivered. But there may be reasons like partner errors, customers refusing the shipment, not picking a call, expecting delayed delivery repeatedly for return to origin (RTO) of shipments. Klomsy cannot be held responsible for this. However, we assure we will take our best efforts to get all orders delivered.
International delivery charges differ according to country and weightage of which the customer will be informed of prior to the payment. Shipment to certain countries may attract extra customs duty from customers, which has to be borne by your customers.
Klomsy offers prepaid courier services to all pin codes in India. Charges for remote areas which can be served only through India Post will be higher and will be deducted accordingly. Courier delays in certain areas may happen in uncontrollable ways due to natural calamities, city lockdown, bandh, local festival etc.
PAYMENTS
Apart from COD on selected products, Klomsy also accepts payments in online mode where you pay using Paypal, credit/debit card or UPI through Razorpay.
If a customer pays in Cash on delivery for a prepaid order by mistake, we do not get that amount from courier companies and hence cannot pay you for the same.
RETURN SHIPMENTS
Klomsy stores all return(RTO) shipments for 100 days as individual products by opening and labeling each one.
No product or order of yours will be discarded for any reason. Handling and re-shipping courier charges applicable for return shipments.
PROCESSING / DELIVERY TIMELINE
We aim to process and deliver your orders promptly, but specific timelines can’t be guaranteed.
FULFILLMENT DELIVERIES
While we provide tracking information, we’re not responsible for third-party delivery delays, lost packages, or damage during delivery. Please track your package and contact the delivery service for assistance.
PAYMENTS OF GOODS
All orders must be paid in advance or otherwise COD
To pay for orders, make a deposit equal to the order amount.
For any concerns, get in touch with us through people@klomsy.me