Order Changes/Cancellation: You can modify or cancel your order before we start processing it, changes or cancellations afterwards may not be possible. Please contact us, and we’ll do our best to assist you. If your order is already in processing, refunds may not be guaranteed.
RETURNS & EXCHANGES
We want you to be happy with your purchase. If there’s an issue with the product, like a manufacturing defect, contact us with photos or videos showing the problem. We’ll review your request for a replacement or return. Please note, size exchanges or general returns are not typically accepted unless there’s a defect as all our products are made to order.
Klomsy will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error by Klomsy relating to quality or incorrect image if it is Klomsy’s fault. Klomsy is not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped there the customer must pay the cost of the re-shipment. Size exchanges or general returns/exchanges are not the responsibility of Klomsy and customers must resubmit and pay for this type of order, as every product is made to order especially for the customer.
Klomsy will only accept returns in case of a manufacturing defect. For which the customer should submit viable evidence in the form of photos and videos. In case the photos and videos fail to highlight the defects, Klomsy will not accept a return request. Kindly record your Klomsy unboxing to be eligible for returns/refunds.
REFUNDS
Klomsy has the authority to decide whether to provide a refund partially or wholly depending on the type and extent of the defect.
Any claim on dispatched items has to be made within 30 days of the delivered date. No claims whatsoever will not be accepted beyond this time.
refunds from our end will be initiated within 2-3 business days. However we do not take responsibilities for refund delays caused by third parties, such as Razorpay, or respected banks.
For any concerns, get in touch with the people@klomsy.me